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Author Topic: Staff's Expected Efficiency To Handle Reports  (Read 984 times)

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Offline Winter

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Staff's Expected Efficiency To Handle Reports
« on: April 15, 2018, 10:53:01 pm »
Lately, we've been getting multiple complaints about the amount of time it takes to handle reports against players and admins under our community affairs section.
 
We've heard loud and clear. No member should have to wait days for a simple report to be handled. Therefor, we are taking the proper steps forward in order to make sure that staff handle these reports in a fast and reasonable time.



After conversation with the COO (@Alex) and OCR (@Zach), Staff who are able to handle reports (IAM and certain Supervisors) will be expected to handle them within 24 to 48 hours. Reports can be handled daily and with speed, as it has been before, and will continue to be as it should. Here is a new notice you can find under most of the report templates:

Expect most reports to be handled within 24 to 48 hours. Some reports may take longer to be handled depending on the severity and/or further needed investigation that may require more evidence. *This guideline does not apply to Cheating Reports

This guideline will be enforced to help continue our on going effort of raising standards within staff and allow our new users who aren't aware of our report system that their report will be handled in a proper amount of time.

Regards,
Human Resources Department and Community Management Department
« Last Edit: April 16, 2018, 12:13:50 am by balon »

Offline i do what i want

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    tw bobby

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #1 on: April 15, 2018, 11:03:34 pm »
What about appeals?


Offline Winter

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    T.w² | Winter

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #2 on: April 15, 2018, 11:13:48 pm »
What about appeals?

Appeals will be held to a similar standard, but they are usually handled very fast anyways according to the most recent page.

Offline CmAnT

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #3 on: April 15, 2018, 11:33:17 pm »
Yay no one can lock the report now right?




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Re: Staff's Expected Efficiency To Handle Reports
« Reply #4 on: April 15, 2018, 11:34:55 pm »
Good to see Tango working on efficiency
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Re: Staff's Expected Efficiency To Handle Reports
« Reply #5 on: April 16, 2018, 01:12:09 pm »
+vouch
Mission Passed:+respect  :justclap:

I'm glad to see that the leaders take constructive criticism from the community very well and strive to improve themselves without delving out blame in return.

Offline Winter

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #6 on: April 16, 2018, 09:10:55 pm »

Offline ItsCanada

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #7 on: April 17, 2018, 10:09:19 am »
@Gayer does this apply to applications as well pls I've been waiting for a response to my developer application for over a week now
https://tangoworldwide.net/index.php?topic=50970.0

Offline john scoutman

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #8 on: April 17, 2018, 11:10:19 am »
@Gayer does this apply to applications as well pls I've been waiting for a response to my developer application for over a week now
https://tangoworldwide.net/index.php?topic=50970.0

I don't believe that is being handled through this, though we really do need to start handling that.

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #9 on: April 23, 2018, 09:05:56 pm »
if we make everyone staff than everyone can be held to this standard!
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Offline Revolver Ross

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Re: Staff's Expected Efficiency To Handle Reports
« Reply #10 on: April 23, 2018, 10:03:42 pm »
Im glad to see Alex has already started that on my reports without letting me respond!!!! Great work so far!!!
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